Frequently Asked Questions
Orders
Whats My order status
You can check the status of your order on the order confirmation email. Once your order has shipped, we will update you by sending an email with tracking information. If you did not receive an email after placing your order, feel free to contact us by emailing us at support@palettegarments.com or DM us on Instagram @palette.garments.
How Do I cancel my order
We can cancel or modify orders within 1 hour of when you place your order. To cancel or make any changes your order, please email us at support@palettegarments.com or DM us on Instagram @palette.garments.
How do I return an item
Returns must be requested within 14 days of your delivery date.
Please note that a $9.99 return shipping fee will be deducted from all refunds.
Contact us by emailing us at support@palettegarments.com or DM us on Instagram @palette.garments to start a return or exchange.
What happens if my order arrived damaged
We apologize that you received a damaged item. Please send a photo of the damaged product to us on Instagram @palette.garments or by emailing us at support@palettegarments.com with your order number and we would be happy to help you with a resolution.
Shipping
Do You ship internationally
Absolutely! We offer worldwide shipping to almost every country. International shipping options are available on the checkout page.
Orders placed outside the US can take up to 1-3 weeks to deliver.
Domestic US Shipping
Domestic shipping can take up to 7 business days. Please note, we do not ship on the weekend and U.S holidays. As soon as your order ships you will receive the tracking number by email. Slight transit delays may occur due to weekends, holidays and weather conditions.
Customs and Duties (International Shipping)
Based on which country you are in, the duty or customs fee will differ and unfortunately, we have no way of knowing the amount which they may charge you. As mentioned, we cannot determine or cover them.
Please note that customs payments are non-refundable and under the customer's responsibility. International orders that are refused due to customs and delivered back to us are subjected to a 50% restocking fee.
What if i put the wrong shipping address
We would be more than happy to update your address as long as your order has not been shipped. Please reach out to us on Instagram @palette.garments or by emailing us at support@palette.garments as quickly as possible so we can do our best to help you.
If your order has been shipped, you will need to contact your shipping courier for more information on how to proceed.